What it is
The Vet first-aid kit is a guidance tool. You describe what you observe in your dog (and you can add a photo), and the tool helps you understand the situation and prepare your vet visit: urgency level, leads to explore with your vet, first steps to consider, warning signs to watch for and good questions to ask.
This is NOT a diagnosis and it never replaces a veterinarian. It is support to arrive better informed at the vet's, not a substitute for their examination. Included in the Plus plan.
What it is not
Important, read this once: the tool does not make a diagnosis, does not prescribe medication and does not give doses. If you have any doubt, if things get worse, or in an emergency, contact a veterinarian directly — they are the one who examines, diagnoses and treats. The tool speaks in terms of “leads to explore”, “things to mention to your vet”, “questions to ask”, never “here is the diagnosis”.
How to read the answer
- Urgency level (severity): low / medium / high / emergency — tells you how fast to seek care.
- When to see a vet: monitor, this week, today, or immediately.
- Summary: one neutral sentence about the situation (not a medical verdict).
- Leads to explore with the vet: 2 to 3 possible hypotheses, ranked by relevance, with what makes them plausible given your dog's record — to be confirmed or ruled out by the vet.
- First steps: simple suggestions (rest, observation, comfort measures) to consider while you wait.
- Preparing the visit: what the vet will probably examine or suggest, and the questions to ask them.
- Warning signs to watch for: symptoms that, if they appear or get worse, must trigger an immediate visit.
How to use it
- Open the Vet first-aid kit and accept the consent note (guidance tool, no diagnosis, does not replace a veterinarian).
- Select the dog concerned if you want its record (breed, age, weight, history, medications…) to refine the analysis.
- Describe the situation factually: what you observe, since when, and add a photo if it's relevant (wound, skin, posture, eye, ear…).
- Read the guidance: urgency level, leads to mention to the vet and things to prepare for the visit.
- If you have any doubt, if things get worse, or if the level says “today” / “immediately”, contact a veterinarian directly.
Tips
- Stay factual and precise: symptom, location, since when, how it's changing. The clearer the description, the more useful the guidance.
- The photo is not stored: it is analyzed then discarded. Only the fact that a photo was attached is kept in your history, not the image.
- Fill in the dog's record properly (weight, breed, medications, chronic conditions): the tool uses it to calibrate severity and spot any interactions worth mentioning to the vet.
- Some answers carry a vet review status (reviewed by a vet): a “validated” or “corrected” status tells you a human has looked at it.
- Your consultation history stays available, and you can delete a consultation at any time.
If something goes wrong
- Essential reminder: this is NOT a diagnosis. For any doubt or any emergency, call a veterinarian — the tool prepares the visit, it does not replace it.
- First answer slow (1–2 min)? That's normal, the analysis starts “cold”. Leave the page open, the rest is faster.
- Got an “off-topic” answer? The tool only handles canine health. Rephrase, staying factual about the dog and the symptom you observe (it refuses human medicine, other animals, and anything outside canine first aid).
- “Incomplete answer, try again”? The analysis was cut short: run it again, a second attempt is usually enough.
- AI service temporarily unavailable? Try again in a moment; your consultation stays visible in the history.
Good to know / abbreviations
- Guidance tool (vs diagnosis)
- The tool helps you understand a situation and prepare your vet visit. It does not make a diagnosis, does not prescribe and does not replace a veterinarian — they are the one who examines, diagnoses and treats.
- Consent
- A note you accept before using the tool: it is a reminder that this is guidance information, with no diagnosis, that does not stand in for a veterinarian. Accept it once to enable the module.
- Triage
- Assessing how urgent a situation is in order to decide how fast to act. The tool does an indicative triage (low → emergency) to help you know whether to monitor, see a vet this week, today, or immediately.
- Severity
- The urgency level assigned to the situation: low (routine / monitor), medium (within a few days), high (today), emergency (right now, emergency vet).
- When to see a vet
- The timing recommendation attached to the severity: monitor, this week, today, or immediately.
- Leads to explore
- Possible hypotheses, ranked by relevance, to mention to your veterinarian — never presented as a diagnosis. The vet can confirm or rule them out through their examination.
- Off-topic
- Any request outside canine veterinary first aid (human medicine, other animals, non-medical subjects, attempts to divert the tool). The tool politely refuses and invites you to rephrase about your dog.
- Vet review status
- An indication of the human review given to an answer: pending, validated (read and confirmed by a veterinarian), corrected (adjusted by a vet) or flagged. Gives you a marker of how reliable the guidance is.
- The photo is not stored
- The image you attach is analyzed then discarded: it is not kept. Only the information “a photo was attached” appears in your history, never the image itself.
- First steps
- Simple, safe suggestions (rest, observation, comfort measures) to consider while waiting for the veterinarian — presented as leads to be validated, never as a treatment to apply.
- Warning signs to watch for
- Symptoms that, if they appear or get worse, must trigger an immediate vet visit. Adapted as far as possible to the dog's known history.